Support Centre
Scheduling Tool Status
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Support Definitions
Package |
Starter | StarterPro / Pro | Business / BusinessPro / Enterprise |
9/5 |
24/7 for high impact issues Faster response times |
24/7 for all issues Fastest response times |
|
Support packaging |
Bundled with paid Standard software license | Bundled with paid Premium software license | Bundled with paid Enterprise software license |
Support team |
interviewME support team | interviewME support team | interviewME support team |
Support entitlements(who can raise support requests) |
All Users | All Users | All Users |
Initial response time (IRT)
|
L1: 2 business hours L2: 6 business hours L3: 1 business day L4: 2 business days |
L1: 1 hour L2: 2 hours L3: 1 business day L4: 2 business days |
L1: 30 minutes L2: 2 hours L3: 8 hours L4: 24 hours |
Support hours |
9 hours per day Mon – Fri |
L1: 24/7 L2: 24/5 L3 & L4: 9 hours Mon – Fri |
24/7 |